State Farm® Insurance Agent Luis Garcia

"The best experience I have had purchasing insurance bundle. Smooth from start to finish and saved a lot of money. Highly recommended this business and Camila was awesome."

"Me gusta mucho el servicio que brindan, tienen muy buenas cuotas, a mí me ayudó José, me mostró opciones para obtener una buena cobertura por un precio más accesible, siempre que necesito ayuda o tengo dudas me explica todo detalle a detalle. En lo personal, yo sí recomendaría State Farm y los recomendaría con José."

"Muy buena atención"

"great service with Veronica and all information thanks"

"Gracias por su atención."

"I changed my home and auto insurance from Allstate to State Farm after being with Allstate for over 30 years. I changed insurance because my rates kept going up. The State Farm Agent Jose Jamie Gonzalez offered me a much better deal for both of my home and auto coverage. I saved over $800 annually for my home and over $700 semi-annually on auto for 3 vehicles. Jose was very patient and informative with helping me make a big decision. Since State Farm is also a good insurance company, I felt that I made a good decision with a piece of mind overall."

"So happy we stopped in todas Arelys went a overol and Beyond."

"Muy amable Verónica, servicial, excelente atención."

"Thank u so much Arelys for communicating and taking the time needed to make sure my lender had the proper documents to remove charges they placed incorrectly I would have not been able to explain and yet alone understand what was needed thank u."

"Camila has been so patient and understanding with my renters insurance I appreciate all the kindness hard work she puts in to make sure her customers are taken care of"

"Worked with Arelys on my policy and she was amazing"

"My recent experience with the State Farm office in Addison, under Lusi Garcia, was extremely disappointing and far below the standard I expect from a company that promotes itself as customer-focused and service-driven. From the beginning, I experienced a consistent pattern of condescending communication, poor listening skills, and a lack of customer-centric mindset from the representative assisting me. Instead of hearing my concerns, he would quickly respond in a way that disregarded what I was actually saying, and he often shifted the conversation back to his own background rather than demonstrating that experience through real support or understanding. This made the situation more frustrating because it felt as if my issue was not being understood or taken seriously. I have been a State Farm client for 11 years, and my parents even longer, yet he made it clear through both his words and his rude body language that this history meant nothing. There was no acknowledgment of loyalty, no appreciation for the relationship, and no willingness to provide the level of help expected from someone in his position. Throughout the conversation, his fixed mindset and personal opinions consistently overshadowed any attempt at real client support, and this pattern repeated itself again and again. What made the experience even more upsetting was his repeated reference to his “extensive experience” and knowledge in the industry. In my opinion, this only made the situation worse. If someone truly has many years of experience, then the expectation should be that they are knowledgeable in their company’s processes, trained in proper client relationship management, and able to guide customers through stressful situations with clarity, respect, and professionalism. Unfortunately, that was not the case here. There was no real effort to support me as a client, advocate for my concerns, or explain the process in a way that demonstrated empathy or understanding. A representative with strong experience should know how to actively listen, de-escalate issues, and provide meaningful guidance—not dismiss concerns or respond in a condescending tone. Even though he mentioned they “don’t get incentives for approving or denying claims,” it is still a business, and every business has metrics and expectations for customer service, compliance, and client retention. Based on my interaction, it seemed he did not fully understand or prioritize these responsibilities. Overall, I left this experience feeling unheard, unsupported, and disappointed that someone in a customer-facing role demonstrated such limited willingness to help. This situation reflects poorly on the office and raises concerns about the level of training and client service being provided. I am responding to clarify my experience and correct the record. I understood the process and likely outcomes; that was not the issue. I was requesting specific procedural information, particularly regarding my appraisal rights. Instead, those requests were met with vague explanations, defensiveness, and repeated opinion, without written materials or concrete guidance, despite being explicitly asked for. Time spent in a meeting does not equal meaningful assistance. Communication from the total loss department was delayed and inconsistent, directly impacting my paid rental benefit. Calls ended because the core issue was argued against rather than understood or addressed, and being routed back to the same office created a circular process. Your public response continues this pattern by defending conduct instead of addressing the actual problem. I am sharing this so others have an accurate understanding of my experience. In my view, the approach is unprofessional and undermines trust, especially during a stressful claims process."

"Excelente"

"Amazing service and fast"

"Exelente atención la de Camila , y muy buena información a las preguntas q uno hace"

"Linda is amazinf"

"Fast and informative when asking questions. Recommend, Linda does a good job 👏"

"Linda was very helpful and efficient. Made making adjusts to my policy easy and seamless"

"Good agency. Luis is very helpful and his helpers"

"Super quick policy change when I got a new car! Alma was extremely helpful and kind :)"

"Muy buena agencia y excelente servicio al cliente."

"Muy bien estoy muy contento por el servicio"

"Exelente servico"

"Linda was super helpful she took her time explaining everything to me. She made it easy to understand."

"Linda is the best! She is always so helpful, resourceful, and tentative. She helped me figure out the best policy for my home and car. She also is always willing to answer all questions."